Support

Need a hand with Look Alive? Email support@shoplookalive.com and we’ll get back to you.

If you write from the app (Profile → Settings → Contact support), we add your app version so we can help faster. Let us know the email or phone number you sign in with.

Safety

• Report a post, comparison or profile from the ••• menu on it. We review reports and aim to act within 24 hours.
• Block someone from the ••• menu on their post or profile. They won’t see your profile or posts, and you won’t see theirs. You can unblock people in Settings → Blocked accounts.
• For an urgent safety concern, email us with “Safety” in the subject line. If someone is in immediate danger, contact local emergency services (911 in the US and Canada).

Common questions

I didn’t get my sign-in code. Check that your number includes the country code (for example +1 for the US and Canada). Wait a minute, then tap Resend code. You can also sign in with email instead.

How do I delete my account? Go to Profile → Settings → Delete account and type DELETE to confirm. This removes your profile, uploads, posts, try-ons and saved pieces. Deleting the app doesn’t delete your account.

How do I make my profile private? Go to Settings → Social profile and choose Private. Only followers you approve can see your posts.

How do I remove my try-on photo or previews? Open the try-on sheet and tap Delete photo. Delete individual previews under Profile → Try-ons.

Something’s wrong with an order. Purchases happen on the retailer’s site, so the retailer handles payment, shipping and returns. Contact them directly, and tell us too if a listing was misleading.

Privacy

Our Privacy Policy explains what we collect and your choices. To access, correct or delete your information, email support@shoplookalive.com. Our Terms of Service cover the community rules.